FAQ - Frequently Asked Questions

 

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FAQ – Frequently Asked Questions

 

📦 What is the order processing time?

We prepare the orders under 1 to 2 business days, from our workshop in Paris.


🚚 What are the delivery times ?

  • France 2 to 4 business days

  • Europe 4 to 7 business days

  • International 7 to 15 business days

 

💸 What are the delivery fees?

  • France €6.90 — Free with purchase of €70 or more

  • Europe €9.90 — Free with purchase of €100 or more

  • Rest of the world €19.90 — Free with purchase of €150 or more

 

Free delivery is offered in mainland France:
- On your first order if you sign up for our newsletter via the pop-up for any order of €15 minimum. 
- From €50 purchase, as indicated on our delivery charges page.

For other destinations (Europe, Africa, etc.), the fees are calculated automatically when you validate your basket, depending on the country of delivery.


*Available in detail here


❓How does the welcome offer work?

 


When you place your first order with FYNLORA, you will receive a 10% discount with the welcome code received by email after subscribing to the newsletter.

 

👉 This discount applies to purchases of €15 or more.

Free delivery is also automatically offered in France for orders over €15.

🧡 This offer is valid only once per customer and can be combined with other current discounts or promotions.

 

🔄 Can I return an item?

 

Yes, you have 30 days to change your mind. The terms and conditions are available here or in the “Delivery & Returns” menu.


🧾 Can I receive an invoice?

 

Yes. It is automatically sent by email after each order. For any specific requests, please contact us at hello@fynlora.com.


💬 How can I contact you?

 

By email to hello@fynlora.comWe will reply as soon as possible. Or by clicking here